Refund policy
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PINDU Watches – Return & Refund Policy Last Updated: March 2026
At PINDU Watches, your satisfaction is our priority. We have designed this policy to be clear, fair, and fully compliant with consumer protection laws across the United States, European Union, United Kingdom, and other regions we serve.
1. Our Return Window
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return. We want every customer to be completely satisfied with their purchase, and we will do everything we can to make the process straightforward.
2. Return Eligibility Conditions
To be eligible for a return, your item must meet all of the following conditions:
- The item is in the same condition in which it was received
- The item is unworn and unused
- All original tags are still attached
- The item is in its original packaging
- You have proof of purchase or your order number
Items that do not meet these conditions may not be accepted for return. If you are unsure whether your item qualifies, please contact us at Info@pinduofficial.com before sending anything back.
3. How to Request a Return
To start a return, contact us at Info@pinduofficial.com with your order number and reason for return. Do not send items back without first contacting us and receiving confirmation — items returned without prior authorisation will not be accepted.
Once your return request is approved, we will send you a prepaid return shipping label along with clear instructions on how and where to send your item. You will not be charged for return shipping on approved returns.
4. Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery. If your item is defective, damaged in transit, or if you have received the wrong item, contact us within 7 days of delivery at Info@pinduofficial.com.
Please include the following in your message:
- Your order number
- A clear description of the issue
- Photos of the item and its packaging
We will review your case promptly and arrange a replacement, repair, or full refund at no cost to you. You will not be required to return a damaged or defective item in all cases.
Under EU and UK consumer law, if a defect becomes apparent within one year of delivery it is presumed to have existed at the time of delivery. We honour this standard across all eligible orders.
5. Refund Process
Once we receive and inspect your returned item, we will notify you by email of the outcome. If your return is approved, a refund will be issued to your original payment method within 10 business days of approval.
Please allow additional time for your bank or card provider to process and post the refund to your account — this typically takes 3 to 5 business days depending on your financial institution.
If 15 business days have passed since your return was approved and you have not received your refund, please contact us at Info@pinduofficial.com and we will investigate immediately.
Refunds will include the original purchase price. For EU and UK customers, any original shipping charges paid will also be refunded in full in accordance with applicable consumer law.
6. Exchanges
We currently process exchanges as a return and repurchase. To exchange an item, submit a return request as outlined in Section 3. Once your return is accepted and your refund is processed, you are welcome to place a new order for the item you would like. This ensures you receive your replacement as quickly as possible without waiting for a return to be processed first.
7. Non-Returnable Items
The following items are not eligible for return under standard conditions:
- Items that have been worn, used, or altered
- Items returned without original tags or packaging
- Items not accompanied by proof of purchase
- Gift cards
Please note: We do not sell perishable goods, personalised items, hazardous materials, or beauty products. The standard exemptions listed in generic return policies for such items do not apply to PINDU Watches products. All watches sold by PINDU Watches are eligible for return under the conditions outlined in this policy unless otherwise stated on the individual product page.
Sale items: Discounted or sale items are eligible for return under the same conditions as full-price items unless explicitly marked as final sale on the product page at the time of purchase.
8. European Union — 14-Day Cooling-Off Period
If your order is being delivered within the European Union, you have the right under the EU Consumer Rights Directive (2011/83/EU) to cancel or return your order within 14 days of receiving it, for any reason and without providing any justification.
To exercise this right, notify us within 14 days of receiving your item by contacting Info@pinduofficial.com. You then have a further 14 days from the date of notification to return the item.
Your item must be in the same condition as received — unworn, unused, with original tags and packaging. Proof of purchase is required.
Upon receipt of your returned item, we will refund the full purchase price, including any original standard shipping charges paid, within 14 days. We will use the same payment method as your original transaction unless you request otherwise.
EU 2-Year Conformity Guarantee: In addition to our return policy, EU and EEA customers are entitled to a minimum two-year legal guarantee under the EU Sale of Goods Directive. If your product develops a fault or does not conform to its description within two years of delivery, you are entitled to repair, replacement, or a refund. Our 3-Year Warranty exceeds this minimum requirement and applies to all customers worldwide.
9. United Kingdom — Consumer Rights
UK customers are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to return goods purchased online within 14 days of receiving them for any reason. A further 14 days are provided to return the item after notifying us of your intention to return.
Full refunds including original shipping costs will be issued within 14 days of us receiving the returned item or within 14 days of you providing evidence of return, whichever is earlier.
10. Australian Customers — Consumer Guarantees
Australian customers are protected under the Australian Consumer Law (ACL). If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy regardless of our standard return window. Please contact us at Info@pinduofficial.com, and we will work with you to resolve any issue promptly.
11. Our 3-Year Warranty
All PINDU Watches purchases are covered by our 3-Year Warranty from the date of delivery. This warranty covers manufacturing defects in materials and workmanship and exceeds the minimum legal guarantee periods in most jurisdictions, including the EU's 2-year minimum.
For full warranty terms and to submit a warranty claim, please visit our Warranty page or contact us at Info@pinduofficial.com.
12. Contact Us
For all return, refund, or exchange enquiries, please contact our support team:
Email: Info@pinduofficial.com
We aim to respond to all enquiries within 1 to 2 business days. Our team is committed to resolving every issue fairly, promptly, and to your complete satisfaction.