3 Year Warranty

PINDU WATCHES Warranty Program

Your time deserves lasting confidence.

At PINDU Watches, every timepiece is selected and offered with a strong commitment to quality, reliability, and customer satisfaction. To provide complete peace of mind, watches purchased through our official channels include a 3-Year Limited Warranty, designed to protect your investment and ensure long-term confidence in your watch.

What Our Warranty Covers

Our warranty protects against manufacturing and assembly defects for a period of three (3) years from the date of delivery.

If your watch experiences a covered issue, our support team will assist in repairing or replacing the product when applicable, ensuring continued performance and satisfaction.

Examples of Coverage

Automatic Movement Issues
If the watch movement fails due to a verified manufacturing defect, we will arrange repair or replacement of the watch.

Strap Manufacturing Defects
If a leather or stainless steel strap presents a manufacturing fault, a replacement strap may be provided.

Material or Assembly Defects
Any issue resulting from production or assembly defects will be reviewed and resolved under warranty coverage.

Authorized Coverage Only

To protect customers and maintain product authenticity, warranty service applies exclusively to watches purchased through official and verified sales channels.

Official channels include:

Websites or sellers using PINDU product images, branding, or listings without authorization are not affiliated with PinduOfficial.com and are not eligible for warranty coverage or after-sales support.

This policy helps ensure every PINDU watch received by customers is authentic and quality-checked.

Exclusions & Limitations

This warranty does not cover:

  • Damage caused by accidents, misuse, impact, or unauthorized modifications

  • Normal wear and tear such as scratches, strap aging, or cosmetic wear

  • Water damage caused by improper use or unauthorized opening of the watch case

  • Watches purchased from unauthorized or unverified third-party sellers

Warranty coverage becomes void if identifying marks or product identifiers have been removed, altered, or damaged.

Our Commitment

PINDU Watches is committed to providing dependable products backed by responsive customer support. Our goal is to ensure every customer enjoys confidence not only in the design of their timepiece but also in the service that stands behind it.

How to Request Warranty Service

To submit a warranty request, please contact our support team:

Email: Info@pinduofficial.com

Please include:

  • Order number or proof of purchase

  • Description of the issue

  • Clear photos or a short video showing the concern

Our team will review your request within 2–3 business days and provide instructions for repair or replacement when applicable.

Confidence That Lasts

Choosing PINDU Watches means choosing distinctive design supported by reliable service. Our 3-Year Warranty reflects our dedication to quality, authenticity, and long-term customer satisfaction.