Privacy policy

PINDU Watches – Privacy Policy Last Updated: March 2026

Introduction

At PINDU Watches, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through pinduofficial.com (the "Services").

PINDU Watches is powered by Shopify, which enables us to provide the Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, billing address, shipping address, phone number, and email address
  • Financial information including payment card details, transaction information, and payment confirmation
  • Account information including your username, password, security questions, and account preferences
  • Transaction information including items you view, add to cart, purchase, return, or cancel
  • Communications including the content of any messages you send us via email or contact forms
  • Device and usage information including your IP address, browser type, device identifiers, and how you interact with our website
  • Cookies and tracking data — see our Cookie Policy section below for full details

We do not collect sensitive personal information such as health data, biometric data, racial or ethnic origin, or political opinions.

2. How We Collect Your Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or subscribe to our emails
  • Automatically through cookies, pixels, and tracking technologies when you visit our website
  • From Shopify as our ecommerce platform provider
  • From third-party partners such as payment processors, advertising platforms, and analytics providers

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Order fulfilment — to process payments, arrange shipping, and deliver your order
  • Account management — to create and maintain your customer account
  • Customer support — to respond to your enquiries and resolve any issues
  • Marketing and advertising — to send promotional emails and show relevant advertisements, where you have given consent or where permitted by law
  • Analytics and improvement — to understand how our website is used and improve the customer experience
  • Legal compliance — to comply with applicable laws, regulations, and legal processes
  • Fraud prevention and security — to detect, investigate, and prevent fraudulent or unauthorised activity

4. Legal Basis for Processing (GDPR — EU/UK Customers)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:

  • Contract performance — processing necessary to fulfil your order and deliver our Services
  • Legitimate interests — for fraud prevention, security, and improving our Services
  • Legal obligation — where we are required to comply with applicable law
  • Consent — for marketing communications and non-essential cookies, where we have obtained your explicit consent

You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website and to deliver relevant advertising. Cookies are small data files stored on your device.

We use the following types of cookies:

  • Strictly necessary cookies — required for the website to function and cannot be disabled
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
  • Marketing and advertising cookies — to deliver relevant ads and track campaign performance
  • Preference cookies — to remember your settings and preferences

Your cookie choices: You can manage or withdraw your consent to non-essential cookies at any time through our cookie preference centre or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

If you are located in the EEA or UK, we comply with Google Consent Mode v2 requirements. Non-essential cookies will only be placed with your explicit consent.

To opt out of targeted advertising based on your online activity, you may also use the Global Privacy Control (GPC) signal. If we detect a GPC signal from your browser, we will honour it as an opt-out request for the device and browser you are using.

6. How We Share Your Personal Information

We may share your personal information with the following categories of third parties:

  • Shopify — our ecommerce platform, which processes data on our behalf to provide the Services
  • Payment processors — to securely process your payments
  • Shipping and logistics partners — to deliver your orders
  • Marketing and advertising partners — to support personalised advertising where permitted
  • Analytics providers — such as Google Analytics, to understand website usage
  • Legal and regulatory authorities — where required by law or legal process
  • Business successors — in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. We do not share your personal information with third parties for their own independent marketing purposes without your consent.

7. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

All Customers:

  • Right to access the personal information we hold about you
  • Right to correct inaccurate personal information
  • Right to request deletion of your personal information
  • Right to opt out of marketing communications at any time

EU / EEA / UK Customers (GDPR):

  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to restrict processing in certain circumstances
  • Right to lodge a complaint with your local data protection authority. For EEA customers, find your authority at: ec.europa.eu/justice/data-protection/bodies/authorities

California Residents (CCPA / CPRA):

  • Right to know what personal information is collected, used, and shared
  • Right to delete personal information
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information
  • Right to limit use of sensitive personal information
  • Right to non-discrimination for exercising your privacy rights

California residents may submit requests by contacting us at Info@pinduofficial.com. We will respond within 45 days as required by law.

Do Not Sell or Share My Personal Information: We do not sell personal information. If you wish to opt out of any sharing for targeted advertising purposes, you may do so by contacting us at Info@pinduofficial.com or by enabling the Global Privacy Control (GPC) on your browser.

US State Privacy Laws (2026): Residents of Colorado, Connecticut, Virginia, Texas, Florida, Oregon, Montana, Indiana, Kentucky, Rhode Island, and other states with applicable privacy laws have additional rights consistent with their state laws. Please contact us to exercise these rights.

8. International Data Transfers

PINDU Watches operates from the United States. If you are located outside the United States, your personal information will be transferred to and processed in the United States and potentially other countries.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on approved transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts recognised by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to:

  • Maintain your account and provide the Services
  • Process transactions and comply with our legal obligations
  • Resolve disputes and enforce our agreements

When personal information is no longer required, we will securely delete or anonymise it. Typical retention periods are as follows:

  • Order and transaction data: 7 years (for tax and legal compliance)
  • Account data: Duration of account plus 2 years after closure
  • Marketing data: Until you opt out or withdraw consent
  • Cookie and analytics data: Up to 24 months

10. Security of Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure payment processing.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you not to share sensitive information through unsecured channels.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

11. Children's Privacy

Our Services are not directed to children under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at Info@pinduofficial.com and we will delete it promptly.

As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.

12. Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit. Our inclusion of such links does not imply any endorsement of those sites or their operators.

13. Relationship with Shopify

Our Services are hosted by Shopify Inc. Shopify collects and processes personal information in connection with the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties in countries other than where you reside. To learn more about how Shopify handles your personal information and your rights, visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy or the Shopify Privacy Portal at privacy.shopify.com.

14. Managing Marketing Communications

You may opt out of receiving promotional emails from us at any time by clicking the unsubscribe link in any marketing email or by contacting us at Info@pinduofficial.com. If you opt out, we may still send you non-promotional communications such as order confirmations, shipping updates, and account-related notices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page and, where required by law, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically.

16. Contact Us & How to Exercise Your Rights

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how we handle your personal information, please contact us:

PINDU Watches 80-46 Kent Street, Jamaica, NY 11432, United States

Email: Info@pinduofficial.com

We will respond to all privacy rights requests within the timeframe required by applicable law. You may also have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response.